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Privacy Agreement 

Online Privacy Notice for Job Applicants 


At Citizens Bank, N.A. and each of its respective subsidiaries, affiliates and related companies (collectively, “Citizens” or “the Company”) we respect and value your privacy. Our Privacy Notice for Job Applicants (the “Notice”) describes and applies to the information you submit through our Careers Section (the “Section”) of the citizensbank.com, or jobs.citizensbank.com websites owned or controlled by Citizens (“the Site”), to one of the email addresses provided in the Section or to Citizens in any other way as part of a job application or job search process (“Applicant Information”). Some of the Applicant Information you may submit is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person. Examples include your name, phone number, address, email address and social security number. The terms “we,” “our,” and “us” in this Notice refer to Citizens.

By visiting our Site you are accepting the practices described in this Notice and consent to our use of cookies and similar technologies.

1. Information That We Collect

This Notice covers any Applicant Information you submit to us such as:
  • Name, address, email address, telephone number, or other contact information;
  • Resume or CV, cover letter, current or previous work experience and employers, education, transcripts, or other information you provide to us in connection with the application process;
  • Type of employment sought or other job preferences;
  • How you heard about the position; and
  • Sensitive information (race/ethnic origin/disability status/veteran status) if you choose to submit it as part of the application process;
Submission of Applicant Information does not establish any obligation not listed in this Notice.

Statements here and elsewhere on the Site concerning the treatment of your information may not apply with respect to information already in our possession, such as information obtained by us in connection with your former employment with us or information that is publicly available to us.

Automatically Collected Information

Every time you visit a Site, some information is automatically collected from you. This information may include, but is not limited to, some or all of the following items: your Internet Protocol (IP) address and/or domain; type and version of Internet browser software and operating system you use; date, time, and duration of your Site access; specific pages, buttons, images, videos, links, or forms that you access while visiting the Site; type of device (e.g. iPad, BlackBerry, iPhone, Android); mobile carrier and/or Internet Service Provider; and demographic information concerning the country of origin of your Computer and the language(s) used by it.

Information Collected via Cookies

Cookies are small text files that are placed on your Computer to distinguish you from other visitors to our Site. The use of cookies is a standard practice among websites to collect or track information about your activities while using the website. We and/or our third party advertising service providers may place cookies or similar files on your hard drive for many of the reasons listed in this Notice while visiting our Site. Most people do not know that cookies are being placed on their Computers when they visit websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can choose not to accept cookies. You can also delete cookies from your Computer at any time. If you refuse cookies, the functionality of our Site may be impacted or become non-functional. Since every browser and Computer is different, you will need to follow your browser’s instructions for disabling or deleting cookies.

Information Collected via Flash Objects and Other Similar Technology

In addition to using cookies, we and/or our third party advertising service providers may also use similar technologies to track users’ interactions with our Site. Some of these technologies include web beacons (transparent graphical images placed on a website), pixels, tags, and Flash objects (also referred to as “Local Shared Objects”). Please refer to your browser’s instructions to remove cached Sites, history, and images from your Computer. Deleting or disabling cookies will not remove Flash objects or Local Shared Objects. Instead refer to Adobe’s website for more information on how to control or disable these items.

Third Party Websites

Our Site may contain links to third party websites or applications. These links and pointers to third party websites or applications are not part of our Site. Citizens does not make any representations or warranties regarding these third party websites. We are not responsible for any losses or damages in connection with the information, security, privacy practices, availability, content or accuracy of materials of such third party websites or applications. These third party websites or applications might have Terms of Use or Privacy Policies different from us and third party websites may provide less privacy and/or security than our Site. We encourage you to review the Terms of Use and Privacy Notice of all third party websites before you share any personally identifiable information with them.

2. How Applicant Information is Used

The Applicant Information you submit is used for the following purposes:
  • To assess your skills, qualifications and interests against our career opportunities;
  • To conduct background checks if you are offered a job;
  • To communicate with you and inform you of career opportunities;
  • To create and submit reports as required by law or regulation;
  • To improve our recruitment process; 
  • To learn how the application and recruitment process impacts any customer relationships with any Applicant; and
  • Legal defense as necessary
If you accept employment with us, the information collected will become part of your employment record and will be used for employment purposes or otherwise required or permissible by law.

We conduct pre-employment screening, including but not limited to a criminal background check, on all applicants once they have completed the application process and are offered a job with us. Employment with us is contingent upon successful completion of our pre-employment screening. If something on your background check appears to be a reason that we cannot hire you, we will notify you that we may not be able to offer you a position because of that information. We comply with the Fair Credit Reporting Act (FCRA), and provide you with a copy of your background check and with information on the process for correcting any errors, as appropriate.

3. Your Choices

You can choose what types of Applicant Information, if any, to submit. Submitting your Applicant Information is voluntary. However, if you choose not to submit your Application Information, we will not be able to consider you as a candidate. We will ask for your consent before we obtain additional information from third party agencies, and will, where required by law, notify you of the information received from those third parties.

How to Protect Your Personally Identifiable Information

You have a role in helping us by safeguarding your information from others. You have several options when deciding how you can best protect your personally identifiable information. One option is simply not to volunteer it. The Federal Trade Commission’s websites (www.ftc.gov, www.ftc.gov/idtheft, http://www.business.ftc.gov/, and www.onguardonline.gov) offer useful information about how to protect your personally identifiable information.

Notice to Persons Accessing this Site Outside the United States

If you reside outside the U.S., any information you provide to us on our Site will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S.

4. Who Accesses Your Data

Citizens’ employees, affiliates, divisions, subsidiaries or entities acting on our behalf to process Application Information for the purposes listed above. We take appropriate technical, organizational, and legal steps to protect Application Information. For instance, information on your criminal background check will only be shared with those who have a "need to know." We may also disclose your personal information if required to do so by law or a regulatory organization, or to relevant third parties such as site technicians, auditors, lawyers, or other professional advisors. Affiliate companies or entities acting on our behalf with whom we share your Application Information will be bound by terms of confidentiality and this Notice.

5. How Citizens Keeps Your Data

Applicant Information is retained in accordance with local law. We may also retain Applicant Information to consider you for other jobs for which you may be qualified.

6. Changes to This Notice

Please note that we will periodically make changes to our Notice. It is your responsibility to review this Notice frequently and remain informed about any changes to it, so we encourage you to visit this page often. Your continued use of our Site constitutes your acceptance of any amendments to and the most recent versions of this Notice.

7. Suspicious E-Mail

We will never e-mail you or send you electronic communications to request sensitive personal information or account information over the Internet or by any other means. Help protect yourself against online fraud – if you suspect that an unsolicited e-mail or other electronic communication is fraudulent, please contact us toll-free at 1-877-229-6430 or by e-mail at fraudprevention@citizensbank.com.



This Notice was last updated: January 2019